Now that the Joint Commission has mandated that all accredited behavioral healthcare programs start using patient-reported outcome measures to inform clinical care by January 1, 2018, leaders need to think about how best to accomplish this goal. The Joint Commission is requiring that centers systematically collect information directly from their patients on how they are feeling, use it to inform clinical care, and aggregate the data to measure treatment effectiveness.
In our experience, there are two crucial factors programs starting to monitor outcome measures need to get right. First, you need to design a system that collects useful data with a minimum of staff effort. Second, the system needs to help your clinicians and management quickly and easily apply the data to inform clinical care.